Buying at Padelmine
How do I buy at Padelmine?
Choose your product, check its page (features, rating and current price) and click the buy button. Some products are bought directly at Padelmine and others through partner shops such as Amazon: the button on each product page shows where the purchase is completed.
Are the prices up to date?
Yes. Prices and discounts are shown up to date on every product page and listing. If a product is on sale, you'll see the previous price crossed out and the discount percentage.
What does "Buy on Amazon" mean?
It means the product is sold and shipped by Amazon. Clicking the button takes you to its page to complete the purchase under Amazon's shipping, payment and returns conditions.
Shipping and delivery
How much is shipping?
For orders placed directly at Padelmine, shipping is free from €60. Products from partner shops follow their own conditions.
How long will my order take?
It depends on the product and the shop that ships it. You'll see the estimated delivery time on each product page before you buy.
Returns and warranty
Can I return a product?
Yes. If you bought from a partner shop, the return is handled by that shop under its policy. If you bought directly at Padelmine, write to us at info@padelmine.com with your order number and we'll help you.
Do the rackets have a warranty?
All new products come with the applicable legal guarantee. If you have a problem, let us know and we'll tell you what to do.
Choosing your racket
I don't know which racket to choose. Can you help?
Of course. Start with our guide to choosing a racket, check your playing level or filter the racket catalogue by level, shape and brand. If you still have doubts, write to us.
What racket weight suits me?
It depends on your strength, your level and whether you have any discomfort. We explain it in how to choose your racket weight.
How often should I change my racket?
When it loses power, shows cracks or you notice strange vibrations. Check the signs it's time to change your racket.
Payments and account
Is it safe to pay at Padelmine?
Yes. Payments are made through secure payment gateways with an encrypted connection.
Where can I see my orders?
In My account you can check the orders you've placed at Padelmine, your addresses and your wishlist.
Can't find your answer?
Write to us and we'll get back to you as soon as possible.